New Opportunity
     
  New Opportunity  
 

Start realizing the benefits of IP communications today—the UC Power Pak enables you to quickly and easily communicate throughout your organization and offices, lower your total cost of network ownership, and improve productivity through integrated voice and data applications. Our feature-rich call processing and proven integration with Cisco data networks gives you leading next-generation IP solutions at price businesses can afford.

We developed this bundled solution especially for companies like yours who are considering upgrading or replacing their PBX, key system or centrex service, and who are ready to take advantage of unified business communications. With Masergy’s world-class Quality of Service Network, Cisco’s Unified Communications technology and the ongoing support of GTRI, a Cisco Certified Managed Services Partner and a Cisco Unified Communications Master Partner, you have triple-strength expertise.

 
  Support and Expertise You Can Rely On  
 

The UC Power PAK is backed by the strongest service level agreement (SLA) in the telecommunications industry. You have a single-point of contact for any question or concern you have and Masergy ensures you receive prompt service delivered by certified technical engineers meeting proven SLA’s.

  • :: Pro-active performance monitoring means that Masergy will identify and correct problems before they affect your business.
  • :: 24/7/365 help desk: talk directly to a live technical support agent
  • :: Remote diagnostics and maintenance capabilities enable Masergy to quickly and efficiently repair your system, without waiting days for a service technician to come to your office.
 
  Implementation  
 
Implementation
  • :: Turnkey solution
  • :: Expertly delivered by certified IP

Telephony Engineers
  • :: Solid best management practices with proven track record

Project Management
  • :: Certified, technical dedicated project manager

End-User Training
  • :: Ensures end-users have the information and training to seamlessly adapt
  • :: Train-the-trainer
Admin Training/Handoff
  • :: 4 hours of in-depth instruction on system design, features and management

Day 1 Support
  • :: On-site support following “go-live”

Managed Services
  • :: 24x7 Unlimited Technical Support and Monitoring
  • :: Management of alerts to resolution :: Proactive IT Maintenance and Support
  • :: Monthly Reports that combine analysis and correlation of problem